FAQ
Frequently Asked Questions
Orders & Shipping
Do you ship internationally?
At this time, international orders are final sale and not eligible for return or exchange.
When will my order ship?
Orders are typically processed within 1–2 business days. You’ll receive an email with tracking information once your order has shipped.
Returns & Exchanges
What is your return and exchange policy?
Returns are accepted within 20 days of the order date. Exchanges are accepted within 30 days. Items must be unworn, in original condition, and include all tags and packaging.
How do I start a return or exchange?
Visit our Returns Page and enter your order number and zip code. You’ll receive a prepaid shipping label or QR code to drop off at your local USPS location.
When will I receive my refund?
Once your return is received and approved, we process the refund within 10 business days. Please note that shipping fees are non-refundable.
Lost Shipment?
If your package has been lost or damaged in transit and you purchased the Seel package protection, please file your claim here.
Product & Fit
How should I care for my shoes?
Avoid direct sunlight or heat when shoes are not on your feet, as this may cause shrinkage. Try shoes on over a clean, soft surface. Store them in a cool, dry place to preserve shape and quality. Wash your shoes with cold water, not the leather straps are NOT water resistant.
Accounts & Payment
Do I need an account to place an order?
No — you can check out as a guest. However, creating an account allows for faster checkout and access to your order history.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, Google Pay, and Shop Pay. Payments are processed securely through Shopify and comply with PCI-DSS standards.
Privacy & Site Use
Is my personal information secure?
Yes. We implement industry-standard safeguards to protect your data. For full details, please see our Privacy Policy.
Do you use cookies?
Yes, we use cookies to personalize your experience and improve site performance. You can manage your preferences through your browser settings.
Legal & Support
What happens if I have a dispute?
By using our site, you agree to resolve any legal concerns through binding arbitration, as outlined in our Terms of Service. This includes waiving the right to jury trials and class actions.
How do I contact customer service?
Our team is here to help Monday–Friday, 8:30am–7pm EST and Saturday-Sunday 10am-6pm EST.
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For returns or exchanges: cs@typecastbrand.com
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For all other inquiries: info@typecastbrand.com
